At AERIEN, customer satisfaction is our top priority. We want you to be happy with your purchase, and we strive to resolve any issues promptly and effectively.
Return Period
You may initiate a return within 14 days from the dispatch date. To be eligible, items must be unused, in original packaging, with tags and labels intact. Unopened items are preferred, but we may accept returns if the original tags are still attached.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Perishable goods (e.g., food, flowers)
- Downloadable software
- Personal care products, intimate items, hazardous materials, or flammable goods
Defective or Damaged Items
If your product arrives damaged or defective, please contact support@aerien.shop immediately. We may request photos to confirm the damage.
Refunds
Approved refunds will cover the purchase price, excluding shipping costs. Once the returned item is inspected and approved, a credit will be issued to your original payment method within a few business days.
Late or Missing Refunds
If you haven’t received a refund, check your bank account again, then contact your credit card company or bank. Refund processing can take time. If there are further issues, contact us at support@aerien.shop.
Order Changes and Cancellations
You may modify or cancel orders within 24 hours of purchase. Beyond that, changes cannot be guaranteed. For assistance, email support@aerien.shop.
Sale Items
Only regular-priced items are eligible for refunds. Sale items are not refundable.
Exchanges
Exchanges are available for defective or damaged items only. Contact us for further instructions.
Gifts
If marked as a gift, you’ll receive store credit for the return value. If the gift was not shipped directly to you, the refund will be issued to the purchaser.
Shipping Returns
To return a product, please contact us at supoprt@aerien.shop for address details. Return shipping costs are non-refundable. For expensive items, consider using a traceable shipping service.
Contact Us
For further questions, reach out to support@aerien.shop.